Gold99 — Terms and Conditions Fully in English

1 General Rules

Gold99 is an international-standard online gaming platform. These Terms & Conditions apply to all registered members and guest users. By using any gold99 service, you agree to be bound by these terms.

These Terms & Conditions may be updated from time to time. gold99 will endeavor to notify members in advance of any changes. The latest version will always be available on this page, so it is good practice to review it periodically.

• These terms are also available in English; in case of any conflict, the English version shall prevail.
• Gold99 does not provide services in jurisdictions where online gaming is prohibited.
• These terms are linked to gold99's Privacy Policy and Responsible Gaming Policy.

2 Account Registration & Eligibility

Creating an account at gold99 requires meeting a few basic eligibility conditions. Providing accurate and truthful information during registration is mandatory. Accounts created with false information may be suspended and any deposited funds may be forfeited.

• You must be at least 18 years old — no exceptions.
• Each individual may open one account only.
• The name, phone number, and payment method used at registration must all belong to the same person.
• Keep your account password strong and never share it with anyone.
• Gold99 may request additional verification information at any time.

3 Deposit & Payment Methods

Gold99 currently supports the most popular mobile banking methods in Bangladesh. When making a deposit, please ensure you are sending the correct amount to the correct account number.

• Supported payment methods: bKash, Nagad, and Rocket.
• A minimum deposit amount applies — log in to the site to check.
• Deposits are typically credited to your account within 5–15 minutes.
• If your deposit hasn't arrived, contact support with your transaction ID.
• Deposits from third-party accounts are not accepted.

Gold99 does not charge any hidden deposit fees. However, your mobile banking provider may apply their own transaction fees in accordance with their policies.

4 Withdrawal Policy

Withdrawing your winnings from gold99 is a straightforward and transparent process. Certain rules apply to withdrawals in order to prevent fraud and protect players.

• Withdrawals must be made using the same payment method used for the deposit.
• Wagering requirements must be met before any bonus balance can be withdrawn.
• A minimum withdrawal amount applies — check the site for details.
• Large withdrawals may be held pending if KYC verification has not been completed.
• Withdrawals may be temporarily suspended in cases of suspected suspicious activity.

5 Bonus & Promotion Terms

Gold99 bonus offers are designed to make the player experience more enjoyable. However, each bonus comes with its own terms and conditions that must be followed.

• The welcome bonus is available to new members only and applies to the first deposit.
• Wagering requirements must be completed within a set period after claiming a bonus.
• Withdrawing before meeting the wagering requirements will result in forfeiture of the bonus.
• Separate terms apply for cashback and reload bonuses.
• Gold99 reserves the right to modify or cancel any bonus offer.
• Any attempt to claim bonuses through multiple accounts will result in the closure of all associated accounts.

6 Gaming Rules

Each game on gold99 has its own set of rules. In addition to game-specific rules, certain platform-level rules apply across all games.

• Game outcomes are determined by an RNG (Random Number Generator) and are completely unbiased.
• If a game is interrupted due to a technical fault, gold99 will resolve the matter at its own discretion.
• The dealer's decision is final in Live Casino games.
• Gold99 reserves the right to change odds in Sports Betting.
• If a bug or error is detected in a game, the results of that round may be voided.

All games on gold99 are regularly audited by third-party auditors to ensure every game is fair and transparent.

7 KYC Verification Process

The "Know Your Customer" (KYC) process is a key part of gold99's security framework. It is an internationally recognized method for preventing money laundering and protecting players.

• A clear photo of your National ID (NID) or passport is required.
• A screenshot or statement may be required to verify ownership of the payment method.
• KYC information is completely confidential and used solely for verification purposes.
• KYC verification is mandatory for withdrawals above a certain amount.
• The KYC process is typically completed within 24–48 hours.

8 Prohibited Activities

The following activities are strictly prohibited on gold99. Accounts found in violation of these rules will be permanently closed and deposited funds may be forfeited.

• Using bots, scripts, or automated software to play games.
• Creating multiple accounts to exploit bonuses or promotions.
• Colluding with other players to influence game outcomes.
• Using stolen or unauthorized payment methods.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Harassing or threatening other members.
• Using the platform for money laundering or any form of illegal financial transactions.

9 Responsible Gaming Policy

Gold99 believes gaming should be a form of entertainment and should never become an addiction. We place the highest importance on our players' mental wellbeing and financial security.

• Set daily, weekly, or monthly deposit limits to stay in control.
• Cooling-Off Period: Temporarily suspend your account for a set period of time.
• Self-Exclusion: A measure that allows you to voluntarily exclude yourself from gaming for an extended period.
• Reality Check: Get reminders after playing for a set amount of time.

If you feel that gaming is having a negative impact on your life, please reach out to our support team. To learn more, Responsible Gaming Page View.

10 Privacy & Data Protection

Gold99 takes your personal information very seriously. We do not sell your data to third parties or share it without your consent. Your information is used solely for service delivery and security purposes.

• All information provided during registration is stored with secure encryption.
• Cookies and tracking technologies are used solely to improve your on-site experience.
• You may request deletion of your data at any time.

For more details, visit our Privacy Policy Read the page.

11 Terms Changes & Account Cancellation

Gold99 reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes via email or on-site notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

• You may request to close your account at any time.
• Please withdraw any eligible balance before closing your account.
• Gold99 reserves the right to close an account without notice for any breach of the rules.
• Data from closed accounts may be retained for a specified period as required by law.

12 Contact & Dispute Resolution

If you have a complaint or query, please contact our support team in the first instance. gold99 always strives to provide fair and prompt resolutions. Our customer service team is available 24/7, seven days a week.

Before contacting support, have your account ID, transaction ID, and a description of the issue ready. This helps us resolve your query much faster.