Your personal information is completely secure at Gold99. We are fully transparent about what data we collect, how we store it, and why. Transparency is our promise.
At every step, we ensure that your personal information remains protected and is used solely to serve you.
Gold99 uses 256-bit SSL encryption. Every login, deposit, and piece of personal information travels through a fully encrypted channel, making it virtually impossible for third parties to intercept.
Gold99 never sells your personal information to third parties. Your name, phone number, or financial details are never shared with advertisers or data brokers — under any circumstances.
We only collect information that is strictly necessary to provide our services. Collecting unnecessary or excessive data goes against Gold99's Privacy Policy.
Your information is stored on internationally certified secure servers. Regular security audits and firewall systems are in place to prevent unauthorized access.
Gold99 believes your data belongs to you. You can request to view, correct, or delete your information at any time. Our support team is always ready to help.
You can opt out of promotional emails or messages at any time. gold99 respects your preferences and will stop any unwanted communications.
This Privacy Policy applies to the Gold99 platform (gold99.vu) and applies to all services offered by Gold99. By using any Gold99 service, you agree to this policy. If you have any questions, please contact our support team.
Gold99 is one of Bangladesh's most trusted online gaming platforms. When you use our services, you share certain personal information — and protecting that information is our foremost responsibility. This Privacy Policy clearly explains what data Gold99 collects, why we collect it, how we use it, and how we keep it secure.
Gold99's Privacy Policy follows international data protection standards. We believe every player's personal data is their own asset, and protecting it is our ethical responsibility. That is why Gold99 always operates on a minimal data collection principle.
Gold99 only collects information that is necessary to deliver our services. We never ask for unnecessary or sensitive data. A full list of what Gold99 collects is provided below:
| Type of Information | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, NID number | KYC verification and age confirmation |
| Contact Information | Phone number, email | Account communication and security |
| Financial information | BKash/Nagad/Rocket number | Payment & Withdrawal Processing |
| Technical Information | IP address, device information | Security & Fraud Prevention |
| Gaming Information | Betting history, wins/losses | Experience improvement and reporting |
| Usage Information | Login time, page visits | Site Performance Improvement |
Gold99 does not collect any data beyond what is listed above. Sensitive information such as religious beliefs, political opinions, or ethnic background is never requested.
Gold99 uses collected data only for specific purposes. Each use has a legitimate reason, clearly stated below:
The Gold99 website uses cookies and similar technologies. These are small data files stored in your browser that help improve your experience on the site.
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some site features to stop working.
Gold99 uses industry-leading security technology to protect your personal and financial information. Our security infrastructure is regularly updated and audited.
That said, no method of transmission over the internet is 100% secure. While gold99 takes every measure to protect your data, it is equally important that you keep your password strong and never share it with anyone.
Gold99 does not retain your data longer than necessary. Information is stored only for as long as needed to provide our services and meet legal obligations. Data retention periods are outlined below:
| Type of Information | Retention Period |
|---|---|
| Account information | For the duration of active account + 5 years |
| Transaction Records | 7 years (legal obligation) |
| KYC documents | Up to 5 years |
| Cookie Data | 30 days to 1 year |
| Support Chat Logs | 2 years |
| Closed Account Data | 5 years after account closure |
Once the retention period expires, gold99 securely deletes or anonymizes your data so that it can no longer be used to identify you.
Under Gold99's Privacy Policy, you have the following rights over your personal information. We always respect these rights and are here to help you exercise them:
Gold99 is strictly not intended for anyone under 18. We never knowingly collect data from minors. Gold99 takes strict measures to verify age during registration.
If we ever inadvertently collect information from anyone under 18, Gold99 will immediately close that account and delete all associated data upon discovery. There are no exceptions to this policy.
Gold99 may update this Privacy Policy when necessary. For significant changes, we will notify you via your registered email and display a clear notice on the site. You can always check the "Last Updated" date at the top of the page to see when the policy was last revised.
Continued use of gold99 after any changes will be considered acceptance of the updated policy. It is good practice to review this page once you receive a notice of changes.
For any privacy-related questions, requests, or complaints, please contact the gold99 Data Protection Team. We aim to respond to all requests within 72 hours.
Or speak with us directly via the site's live chat support — available 7 days a week, 24 hours a day.
Under Gold99's Privacy Policy, you have the following rights over your personal data.
You can request to view all personal data Gold99 holds about you. We will provide the information within 30 days.
If any of your information is inaccurate, you can request a correction. Gold99 will update it promptly.
After closing your account, you may request deletion of any data that falls outside legal retention requirements.
You may request that the processing of your data be restricted or stopped for specific reasons.
You can request a copy of your data in a standard format or ask for it to be transferred elsewhere.
You may object to your data being used for marketing or profiling purposes — gold99 will honor that request.
To exercise any of the above rights, please contact our support team. Some requests may be partially fulfilled due to legal obligations — in such cases, we will explain the reason.
All data is secured with 256-bit SSL.
Your data is never sold to third parties.
Data requests are responded to within 72 hours.
Collection of data from individuals under 18 is strictly prohibited.
Enjoy Live Casino, slots, betting, and much more on Gold99 — with your privacy fully protected. Register today and claim your welcome bonus.